Q&A
Why is it called sourdough?
It’s the lactic acid from lactobacillus bacteria in the culture, the same type of bacteria present in lacto-fermented foods like yogurt and sauerkraut. The most well known variety is named for the city of sourdough, San Francisco, but Lactobacillus sanfranciscencis has been found in cultures as far away as Germany and France.
Not all sourdough is sour or tangy. The hydration (how much water it contains), the temperature at which the dough is fermented, and how long it ferments for will all effect the flavor of bread made with sourdough cultures.
Can you ship my order or deliver?
We offer delivery within the city limits of Frederick, MD and porch pickup. We currently do not ship our products.
Do you have ordering deadlines?
Yes, we have ordering deadlines to make sure we have the necessary time to develop the dough needed to satisfy our orders. Deadlines are listed in the description of each item. We will post same-day specials on Instagram: @twinbearsbakery. You can check there if you need a last-minute loaf or contact us through email twinbearsbakery@gmail.com. We HIGHLY suggest checking in the AM if you are looking to reserve the same day loaf.
What happens if I’m unable to pick-up my order?
Orders will be left in the pickup area for 24 hours. Unfortunately, I don’t offer refunds for abandoned orders.
How do I store my bread?
We recommend using a bread box. We have found this to be the best solution for the storage of freshly baked bread. You can store your uncut bread without any precautions at room temperature for a couple of days. Once you have sliced your bread, you can leave it cut-side down on a cutting board for a day or two. You can also store your bread in a paper bag and fold it over the edges. For long-term storage, you can double wrap and freeze the loaf. When you are ready to eat you can unwrap it and warm it in the oven.
How can I leave a review?
Tagging us in a post on Instagram and emailing us at twinbearsbakery@gmail.com. Thank you so much for your support in advance. I love hearing from my customers and getting positive feedback. We are here to support our community and your feedback helps guide us as we evolve and grow.
Do you only bake sourdough bread?
We are 100% naturally fermented and bake our bread the way it has been done for thousands of years. We do not use any commercial yeast products.
What types of payments do you accept?
I accept Paypal, Visa, Mastercard, American Express, Apple Pay, Venmo, and cash. I accept online payments via this website, or in-person credit card transactions.